Return and refund policy
- Return and refund policy
Cancellation and Refund Policy:
1. Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim a refund of the paid amount. No refund shall be made once the 48hr delivery window starts. Personalized Products once placed cannot be canceled.
2. Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to our email@example.com.
Mail shall contain the following details: -
a. Order ID:
b. Cancellation Reason:
c. Refund Account Details:
3. Cancellation shall be initiated after a formal order cancellation request is received at firstname.lastname@example.org
4. Refund shall be made under the following conditions:
a. Order was canceled.
b. Order was not delivered to the recipient. (This does not include the case for unfounded recipients)
c. If there is any complaint regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
5. A refund can only be requested in case of service failure; our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount actually paid by the customer.
6. Any discounted or exempted amount cannot be claimed for a refund.
7. If you have any questions/comments about our Cancellation and Refund Policy, please email us at email@example.com