Return and refund policy
- Return and refund policy
Returns & Refunds Policy
We take pride in the quality of our products and aim for your satisfaction. If you receive a damaged or defective product, please contact our customer service within 24 hours of receiving your order to arrange for a return or exchange. Please contact on our customer care number (+974) 55744237, or email us at email@example.com for the processing of returns and refunds.
1. Return & Refund Eligibility
Returns and refunds can be claimed under following circumstances:
a) Flowers delivered in a withered or damaged condition.
b) Incorrect flower arrangement delivered, not matching the order specifications.
c) Delivery of the order is delayed beyond the agreed-upon delivery time, except in cases of force majeure.
d) Non-Delivery: If the ordered flowers are not delivered due to our negligence, you may be eligible for a return or refund. However, if non-delivery is caused due to the wrong/inaccurate/incomplete information provided by the customer, then no refund shall be applicable in such case.
e) Non-Perishable Goods: If you have purchased non-perishable items such as vases, pots, or decorative items, they may be eligible for return within 24 hours of purchase. To be eligible, the items must be unused, in their original packaging, and in saleable condition.
2. Return & Refund Procedure
a) Timeframe: You must submit a return and refund request within 24 hours of receiving the flowers or on the intended delivery date, whichever is earlier. Requests made after this timeframe will not be entertained.
b) Supporting Evidence: To process your return and refund request, we may ask for photographic evidence of the delivered flowers showing the issue. Please ensure that the evidence clearly demonstrates the problem. For non-perishable items, we will verify the condition of the returned product upon receipt.
c) Contact Information: To request a refund, please contact our customer support team at firstname.lastname@example.org or on our customer care number (+974) 55744237. You will need to provide your order number and the reason for the refund request.
3. Return & Refund Process
a) Verification: Once we receive your return request, we will review the provided information and evidence to verify the validity of the claim.
b) Return Decision: After verification, we will determine whether your return request is eligible for a return or not. We reserve the right to refuse a return if the claim does not meet our return policy criteria.
c) Refund Options: If your return request is approved, you will be eligible for one of the following options:
1- Replacement: We will send a fresh and appropriate flower arrangement to replace the original one.
2- Full Refund: The total amount of the order will be refunded to the original payment method.
3- Partial Refund: In some cases, a partial refund may be granted if only a portion of the order is affected.
4. Refund Timeline
Refunds for eligible returns will be processed using the original payment method within a reasonable timeframe. Please note that it may take some time for the refund to appear in your account, depending on your bank or payment processor. Also, please note that the refund amount may exclude any applicable delivery charges. You will be notified via email or phone regarding the status of your refund request.
5. Modifications to the Policies
We reserve the right to amend or update our return and refund policies without prior notice. Any changes made will be effective from the date of posting on our website.
If you have any questions, concerns, or requests regarding these policies, please contact us at email@example.com.
By using our website or making a purchase, you acknowledge that you have read, understood, and agree to these policies.
Last Updated: 26 July, 2023