Privacy policy

We value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website or purchasing our products. By accessing or using our services, you consent to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information: We may collect personal information such as your name, email address, phone number, and delivery address when you place an order or register an account on our website.

1.2 Payment Information: When making a purchase, we collect payment information, such as debit card or credit card details or other financial information, to process transactions securely. Please note that we do not store any payment information on our servers, as we use trusted third-party payment processors to handle payment transactions.

1.3 Order History: We collect information related to past orders, including product details and delivery preferences. This information helps us in making the purchase experience smoother for all our customers.

1.4 Communication: We also gather records of customer interactions and communications with our customer support team.

1.5 Website Usage Data: We may collect non-personal information about your interactions with our website, including IP address, browser type, device information, pages visited, and other usage data. This information helps us improve our website's functionality, diagnose technical issues, and enhance your overall experience. Detailed information related to website usage data is further explained in the Cookies section.

2. Cookies

We are committed to safeguarding the privacy of our website visitors and customers. This section aims to provide transparent information about how we use cookies to enhance your browsing experience while respecting your rights to privacy and data protection.

2.1 What Are Cookies? Cookies are small text files that are placed on your computer or device when you visit a website. They help websites recognize your device and store certain information about your preferences or actions. Cookies can be categorized into two types: session cookies and persistent cookies. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a specified period or until manually deleted.

2.2 How We Use Cookies We use cookies for various purposes, including:

  • Improving User Experience: Cookies enable us to remember your preferences, such as language and location settings, so you don't have to re-enter them each time you visit our website.
  • Analyzing Website Performance: We use cookies to gather information about how visitors use our website, such as the pages they visit most frequently or any errors they encounter. This data helps us enhance and optimize our website's performance and user interface.
  • Marketing and Advertising: Cookies may be used to deliver personalized advertisements and promotions based on your interests and browsing behavior. These cookies help us tailor our marketing efforts to make them more relevant to you.
  • Social Media Integration: We may integrate social media features on our website that use cookies. These cookies allow you to share content from our website on your social media profiles.

2.3 Your Cookie Choices By continuing to use our website, you consent to the use of cookies as outlined in this Policy. However, you have the right to manage or delete cookies at any time. Most web browsers allow you to control cookies through their settings. You can choose to accept or decline cookies, delete existing cookies, or set your browser to notify you when cookies are being used. Please note that disabling cookies may affect certain functionalities of our website, and some features may not work as intended.

3. How We Use Your Information

3.1 Order Processing and Fulfillment: We use the information you provide to process and fulfill your orders, including delivery to the specified address. This includes sharing your name, address, and contact details with trusted third-party delivery services.

3.2 Communication: We may use your contact information to communicate with you about your orders, provide updates, respond to inquiries, and offer customer support. We may also send you promotional emails or newsletters, but you can opt out of these communications at any time.

3.3 Improving Our Services: We analyze website usage data to improve our website's performance, enhance user experience, and develop new features. This information is anonymized and used solely for internal purposes.

3.4 Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes and respond to lawful requests or legal authorities.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our products, processing payments, or improving our services. These providers are contractually obligated to protect your information and use it solely for the purposes agreed upon.

4.2 Legal Obligations: We may disclose your information to comply with legal obligations, enforce our policies, respond to legal requests, or protect our rights, property, or safety, as required by law.

5. Data Storage Policy

This policy aims to be transparent in explaining where and for how long data is stored, as well as the measures taken to protect it.

5.1 Data Storage Location All customer data collected by Orbee Plants & Flowers is stored on secured cloud servers with AWS. We partner with reputable and compliant data hosting providers to ensure the safety and integrity of the stored data.

5.2 Data Retention Period We retain customer data for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and regulatory requirements. The data retention periods for specific categories of information are as follows:

  • Personal Information: We retain personal information for as long as the customer maintains an active account with us. If a customer chooses to delete their account, we will retain certain information as required by law or for legitimate business purposes, such as resolving disputes, enforcing our policies, and protecting our legal rights.
  • Payment Information: We do not store credit card information directly on our servers. Payment details are securely processed and managed by our trusted payment gateway partners, who have their own data retention policies in compliance with industry standards and regulations.
  • Order History: We retain order history information for as long as required in order to assist customers with inquiries, provide after-sales support, resolve any disputes, and improve our services.
  • Communication: Records of customer interactions and communications with our customer support team may be retained for as long as required. Such information is used for training, quality assurance, and dispute resolution purposes.

6. Data Security

We take the security of your personal information seriously and implement appropriate safeguards to protect it from unauthorized access, loss, misuse, or alteration. We use industry-standard security measures, such as encryption, firewalls, and secure socket layer (SSL) technology, to protect your data during transmission and storage.

7. Your Choices and Rights

7.1 Updating Information: You have the right to update, correct, or delete your personal information in your account settings or by contacting us directly.

7.2 Marketing Communications: You can opt out of receiving promotional emails or newsletters by following the instructions provided in those communications. However, you may still receive transactional emails related to your orders.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information promptly.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on our website, and the date of the last update will be indicated. We recommend reviewing this policy periodically for any changes. Your continued use of our services after the changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at

By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Last Updated: 25 January, 2024