These Terms and Conditions govern your use of our website www.orbeeflowers.com and your purchase of products from our plants and flowers shop located in Qatar. By accessing our website or making a purchase, you agree to be bound by these Terms and Conditions. Please read them carefully.
1.1 Product Availability: Our products are subject to availability. We strive to maintain accurate and up-to-date information about the availability of our products. However, in the event that a product becomes unavailable after you place an order, we will notify you promptly and provide alternative options or a refund.
1.2 Product Descriptions: We make every effort to accurately describe our products, including their size, color, and characteristics. However, please note that actual colors and appearances may vary due to natural variations in plants and flowers.
2.1 Order Placement: When placing an order, you agree to provide accurate and complete information, including your name, contact details, and delivery address. You are responsible for ensuring the accuracy of the information provided. We reserve the right to refuse or cancel any order if we suspect fraudulent activity or for any other reason at our discretion.
2.2 Payment: Payment for your orders can be made using the available payment methods displayed on our website, such as credit card, debit card, and cash on delivery. By providing your payment information, you represent and warrant that you are authorized to use the chosen payment method and that the information you provide is accurate.
2.3 Pricing: All prices displayed on our website are in Qatari Riyal (QAR) and are inclusive of applicable taxes, unless otherwise stated. Customers are not charged any additional amount for using the payment gateway service for online payments from our website. We reserve the right to change prices at any time without prior notice. However, the price charged for your order will be the price displayed at the time of purchase.
3.1 Delivery Areas: We offer delivery within select areas in Qatar. We do not deliver outside Qatar. Please refer to our website or contact our customer service for more information about our delivery coverage.
3.2 Delivery Timeframes: We strive to deliver your order within the agreed timeframe. Our average delivery time for most delivery locations within Qatar is between 30 to 60 mins. However, please note that delivery times may vary depending on factors beyond our control, such as weather conditions or unforeseen circumstances. We will make every effort to inform you promptly if there are any significant delays in the delivery of your order.
3.3 Delivery Charges: Delivery charges may apply based on the delivery location and order value. The applicable delivery charges will be displayed during the checkout process.
3.4 Delivery Confirmation: Upon delivery, it is your responsibility to inspect the products and ensure they are in satisfactory condition. If you are not available to receive the delivery, please make alternative arrangements or contact our customer service to reschedule.
At Orbee Plants & Flowers, we understand that circumstances may change, and you may need to cancel your order. Please read this policy carefully before requesting an order cancellation.
4.1 Order Cancellation Timeframe
4.2 Non-Cancelable Orders
4.3 Cancellation Process
5.1 Return Policy: We take pride in the quality of our products and aim for your satisfaction. If you receive a damaged or defective product, please contact our customer service within 24 hours of receiving your order to arrange for a return or exchange. Please contact on our customer care number (+974) 55744237, or email us at firstname.lastname@example.org for the processing of returns and refunds.
5.2 Refunds: Refunds for eligible returns will be processed using the original payment method within a reasonable timeframe. Please note that it may take some time for the refund to appear in your account, depending on your bank or payment processor. Also, please note that the refund amount may exclude any applicable delivery charges.
We take great pride in providing you with the freshest and most exquisite flowers to bring joy to your special moments. As part of our commitment to quality and customer satisfaction, we have outlined the following terms and conditions for damages and defects to ensure a seamless shopping experience:
6.1 Inspection upon Delivery:
6.2 Reporting Damages or Defects:
6.3 Replacement or Refund:
6.4 Proper Care and Handling:
6.5 Seasonal Availability:
6.6 External Factors:
7.1 Ownership: All content, including text, images, logos, and designs, on our website is protected by copyright and other intellectual property laws. You agree not to reproduce, distribute, modify, or use any of our copyrighted materials without our prior written consent.
To the fullest extent permitted by law, Orbee Plants & Flowers and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our website or the purchase of our products.
These Terms and Conditions are governed by the laws of Qatar. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Qatar.
We reserve the right to modify or update these Terms and Conditions at any time. The revised terms will be posted on our website, and the date of the last update will be indicated. Your continued use of our website or purchase of our products after any modifications indicates your acceptance of the updated Terms and Conditions.
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at email@example.com.
By using our website or making a purchase, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Last Updated: 25 January, 2024